How a Global Brand and Supply Chain Firm Optimized Inspection Efficiency

The Turning Point: Outgrowing a Manual and Siloed Inspection Workflow

When CFL HK’s IT Director, Terry Leung, began planning an ERP upgrade, he quickly identified a critical gap between the new system and the company’s quality and inspection workflows. Feedback from the TQM team revealed that the existing process—requiring inspectors to log into the company VPN to upload Excel-based inspection reports was consuming excessive time and bandwidth. “Because our ERP system is internal, inspectors had to connect through our office VPN to submit files, which became especially slow when reports included photos and videos,” said Leung.

As consumer product lifecycles continue to accelerate, CFL HK recognized that staying competitive meant enabling faster, more efficient inspections. Modernizing the inspection process became a key step in helping their customers bring products to market more quickly.

Winning on Usability without Compromising Capability

While evaluating inspection solutions in the market, they considered both pricing and functionality – in particular user friendliness of the application.

Our key consideration when selecting an inspection solution was ease of use. TradeBeyond came out on top with their mobile app solution.

Terry Leung
IT Director at CFL HK

During the implementation of TradeBeyond’s Inspection solution, CFL Hong Kong’s IT team developed a strong and productive partnership with TradeBeyond’s Professional Services team. At the outset, the priority was to ensure the platform aligned with CFL HK’s existing quality processes and workflows.

With quality teams operating across Cambodia, Vietnam, Indonesia, China, Bangladesh, Pakistan, Egypt, and Honduras—and three distinct user groups spanning supplier managers, TQM managers, and TQM auditors—this required careful planning.

Through close collaboration and guidance from TradeBeyond’s Professional Services team, CFL HK was able to define and deploy the optimal workflow within the platform. “TradeBeyond’s professional services team came up with different ways to find solutions for us and have been very responsive, with quick turnaround times,” said Terry Leung, IT Director at CFL HK.

Driving Efficiency Across Inspections

Although TradeBeyond’s inspection solution has only been live for a short time, the CFL HK merchandising team is already seeing measurable impact. With real-time visibility, TQM auditors can submit a single inspection that is instantly accessible to all relevant stakeholders, improving transparency and speed across the team.

While CFL Hong Kong continues to refine its inspection processes and expand the rollout to supplier managers across additional locations, the team has already begun to realize meaningful business outcomes from using TradeBeyond’s Inspection solution.

Because the factory receives the inspection report immediately once it’s submitted in TradeBeyond’s Inspection solution—even when an inspection fails—they can act quickly to correct issues, saving a significant amount of time.

Tammy Chan
Associate, Division Operations Quality

About CFL HK

CFL HK (CFL Enterprise Ltd) is a Hong Kong–headquartered brand services and global supply chain partner that helps consumer brands bring products to market faster, with greater quality and responsibility. Since 1978, CFL has delivered flexible, end-to-end go-to-market solutions spanning product design, raw material sourcing, production management, quality assurance, and global logistics. With deep expertise across apparel and accessories, CFL acts as a strategic extension of its clients’ teams, helping brands of all sizes navigate supply-chain complexity and scale with confidence.