Customer satisfaction leader: RIS Report 2020

San Diego, CA/Munich, Germany/Hong Kong: July 2, 2020: Retail Info Systems (RIS), a leading intelligence provider for all global retail related matter, has awarded CBX Software, a leading provider of Retail Product Lifecycle Management (retail PLM), global sourcing software and extended supply chain software, as a Leader in Customer Satisfaction in their 19th annual RIS Software Leaderboard report.

The annual RIS Software Leaderboard Report ranks the best solution providers in retail technology across a number of metrics to ultimately determine the vendors with the greatest customer satisfaction. The report is an independent, third-party, objective research done by Litchfield to ensure all data is accurate and valuable to the retail industry. This year 330 retailers submitted 610 evaluations of retail software vendors and out of which 49 qualified for top rankings in the charts.

CBX Software has been chosen as one of top retail technology vendors for Customer Satisfaction and rank on the same scale as well-known companies like Salesforce and Retail Next.

“Customer Satisfaction is one of the key indicators of financial health for any company, according to a wide array of research studies conducted over the years,” says Joe Skorupa, editor for RIS. “Most importantly, it is a key indicator retailer consider prior to making a software purchase.”

CBX Software compresses the supply chain, helping Retailers and Brands expand assortments, accelerate new products to market all while efficiently managing the supplier relationship, which eliminates redundancies in the supply chain. CBX does all this while delivering products to market ahead of consumer expectations. Through innovative Global Sourcing Management, PLM Software (Retail PLM), Supplier Relationship Management, and Production & Order Management technology solutions, CBX empowers the supply chain network by driving collaboration between Retailers, Brands and their Supplier and factory partners.

In the midst of pandemic and political unrest around the world, CBX strives to help existing and new customers become more resilient to unforeseen challenges with an array of data analytics and risk management tools.

CBX is committed to providing a satisfactory customer experience to our customers and work with them to build a better future together. Visit us at www.cbxsoftware.com