How a Global Apparel Sourcing Leader for Nordstrom, ALO Yoga, and other Top Brands Transformed Quality Assurance

The Search for Smarter Inspections

As Newtimes Group expanded its operations across more than 30 countries, each with its own network of factories, CEO Paul Walsh and his team recognized he growing limitations of traditional pen-and-paper QC reporting. With quality teams dispersed globally, relying on manual processes made it increasingly challenging to maintain consistency and visibility across the organization. They knew it was time to adopt a more standardized, technology-enabled approach to quality management.

Modernizing Quality Control with a New Approach

Newtimes’ unique business model presented several challenges during the initial setup of their Pivot88 inspection solution. As an agent supporting multiple vendors and customers within shared factories, they needed a platform capable of accurately separating and segmenting data across different stakeholders. Working with Pivot88’s customer success team, they were able to configure the system in a way that aligned seamlessly with Newtimes’ operational structure.

“Access to real-time data has enabled us to identify issues quickly and respond with speed and precision. It has also allowed us to spot emerging trends before they escalate, driving higher first-time pass rates and, ultimately, improving overall pass quality by reducing defect rates. With Pivot88, we can clearly pinpoint root-cause quality issues and take decisive, data-driven action.”

- Paul Walsh, CEO of Newtimes Development

By leveraging Pivot88’s inspection solution, Paul and his team have elevated their quality management approach far beyond surface-level improvements. Enhanced visibility enables them to drill into process details, identify root causes, and drive meaningful, data-backed improvements across their factory network. This greater transparency – extending into areas such as CSR has also strengthened the value they deliver to their end clients.

About Newtimes Group

Newtimes Group is a Hong Kong based global apparel sourcing and supply chain partner with more than six decades of industry experience. The company provides end-to-end services spanning fabric R&D, design, product development, production management,

quality assurance, and logistics. With over 40 offices worldwide and a team of 1,500 specialists, Newtimes supports leading fashion and lifestyle brands across multiple product categories.

Some of their customers include brands like Nordstrom, Abercrombie & Fitch, ALO Yoga and United Legwear & Apparel Co. Its focus on quality, compliance, and speed to market has established Newtimes as a trusted, full-service sourcing partner for brands looking to scale responsibly and efficiently.